Security Practices

Physical access, personnel screening, reporting and responses to security breaches.

Physical Access
The RGB servers used to provide the Services will be located in a controlled access data center operated by RGB, an RGB affiliated company, or external service provider. Access to the datacenter will be restricted to authorized employees or its agents who need access for the purpose of providing the services. The data center will be staffed 24/7/365 and will be monitored by video surveillance. Entrance to the data center will be authorized by proximity-based access cards and biometric hand scanners or other approved security authentication methods.

RGB Personnel
Screening. Pre-employment background screening will be performed on all employees who have access to customers’ accounts.
Access. RGB will restrict the use of administrative access codes for customer accounts to its employees and other agents who need the access codes for the purpose of providing the services. RGB personnel who use access codes shall be required to log on using an assigned user name and password.

Reports of and Response to Security Breach
RGB will immediately report to you any unauthorized access or release of your information of which we become aware. Upon request, we will promptly provide to you all information and documentation that we have available to us in connection with any such event.